Interview Contra La Vanguardia to Ken Blanchard , which has sold 18 million books business management. Much talk about understanding the customer, your partners and collaborators and to forgive. That reminds me of something very familiar in my education as a person I think has been very useful in life. Because the moral teachings of Christianity that accompany a belief is also a useful tool to anchor ourselves day day, interact and control the stress I extract from him a few things:
You invented styles.
- are summarized in will and humility. Willingness to follow a target up to the stubbornness and humility for this purpose serve others and not just yourself. Leadership is not to take advantage of your superiority to gratify your ego , but to put your skills to others.
- Can you be more specific?
- Every human relationship - and the business it is par excellence begins with a very clear mark.
- Eg.
- "We are the best manufacturers of EE screws. States., We like to make screws and do it better and better price than anyone." To achieve this, we have to be a team and to achieve as a team, I hope you do not criticize me in public before you have complained to me only in private.
- Is not it obvious?
- reaffirms the moral value chain. They are very simple truths so simply forget it. Ensure that team members of a family, do not forget and ask them to remember them even more times than necessary.
- How to drive then scolding?
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Needless to chide her, just talk. Tell that partner who fails : "This is very unusual for you: why I get upset. If you usual, I did not bother to talk to you" .
- so why exactly?
- see, I complain, but at the same time, I am strengthening my faith in the bond, in the company, the couple the child in person. The complaint must always be accompanied by hope for the other. (...)
- Why not switch to another period?
- Because I have almost 70 years and never let me down people, but their behavior. If good people sometimes do wrong not because they're bad, but because they have not been explained well what we expected of them and, often, we do not know what to expect.
- Y. ..?
- The feedback, the response of others to every act of yours, is the food of champions. But to feed must be ordered. You have to continually consult the other on the effect of your actions cause. Though presumably the answer, the mere fact of asking again reinforces the link and the expectations of each relationship.
- If you've got to tell you that ...
- We are human and we put the leg, but that does not mean you can not correct and prevent. Anticipate attitudes and behaviors that bother and express them . Almost always the problems of a company are ego. Business and ego are antonyms. We came home with this defect, do you know why?
The full interview in the Vanguard Against
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